By definition, a subscription business aims to keep bringing back customers on a recurring basis. A critical component to drive that return usage is providing an exceptional customer experience.
But what if your customer is denied a refund because that is against your company policy or you don’t have the mechanism to issue it in the first place? What if you have the same SLA across all customers, you are not able to pay more attention to your enterprise customer and you end up missing out on giving priority support? What if your customer wants to cancel your subscription, only because she is going on a vacation, but that counts as churn for you?
That’s one way of losing your customers for sure.
So how do you build unforgettable customer experience and deliver the last mile subscription success, using Chargebee?
Chargebee enables you to deliver that kind of experience. In this webinar, we will talk about how you can arm your custodians of customers with necessary context, so they can retain customers with impeccable experience, while also ensuring profitability.